Got Questions? We’ve Got You Covered!
Find answers to the most common questions about our products, shipping, returns, and more. At OzCamps, we’re here to make your shopping experience as smooth as possible.
If you can’t find what you’re looking for, our friendly support team is just an email away. Let us help you gear up for your next adventure!
What is your return policy?
We offer a 100-day return policy for all products. Items must be unused, in their original condition with tags and packaging. If you’d like to initiate a return, please contact us at support@ozcampsco.com for assistance.
How long does shipping take?
We provide free express delivery across Australia, with most orders arriving within 3-5 business days. For international orders, delivery times may vary based on location.
Are your products weatherproof?
Yes! All our products, including the GlowBuddy™, BreezePro™, and HeadHalo™, are designed to handle tough outdoor conditions, from rain to rugged use.
How do I recharge my product?
Each product comes with a USB-C charging cable for quick and convenient recharging. Full instructions are included in the user manual provided with your purchase.
Are your products covered by a warranty?
Absolutely! We stand by the quality of our gear. Every product comes with a 12-month warranty to ensure your satisfaction and peace of mind.
Can I use the GlowBuddy™ as a power bank?
Yes, the GlowBuddy™ features a built-in 5,000mAh power bank, perfect for charging your phone or other devices while you’re on the go.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay for your convenience. Your payment information is securely processed and encrypted.
How can I contact customer support?
Our team is here to help! For any inquiries or issues, reach out to us via email at support@ozcampsco.com or through our Contact Us page. We aim to respond within 24 hours.