OzCamps – Frequently Asked Questions
Everything you need to know about ordering, shipping, and using your OzCamps gear – all in one place.
We ship every order directly from our Australian warehouse, so you get local support, faster delivery, and no overseas surprises.
Most Aussie customers receive their order within 3–8 business days, depending on location. Remote and regional areas may take a little longer.
Yes – express options are available at checkout for most products if you need your gear in a hurry.
Absolutely. As soon as your order is dispatched you’ll receive a tracking link so you can follow it all the way to your doorstep.
Sometimes carriers don’t scan parcels at every stop. If there’s no movement for more than 3 business days, email us at
support@ozcampsco.com and we’ll investigate it for you.
Yes. Every OzCamps product is tested for real Aussie conditions—heat, rain, wind, and dust—so you can trust it on every trip.
They do. Each item includes a simple, easy-to-follow instruction sheet so you can set it up in minutes.
We’ve got you covered. If your item arrives damaged or faulty, we’ll replace it at no extra cost—just send a quick photo to
support@ozcampsco.com.
We offer a 30-day change-of-mind return window. Products must be unused, in original condition, and in their original packaging.
Email support@ozcampsco.com with your order number, the item you’d like to return, and the reason.
Once approved, we’ll send instructions and a prepaid return label (where applicable).
No. Unapproved returns may not be processed correctly, so please contact us first before sending any items back.
Once your return is received and approved, refunds usually appear in your account within 5–10 business days, depending on your bank or payment provider.
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Afterpay (when enabled). Choose the option that suits you best at checkout.
Yes. OzCamps uses encrypted, PCI-compliant payment processing and secure SSL across the site to keep your personal and payment details safe.
If your order hasn’t shipped yet, email us ASAP at support@ozcampsco.com and we’ll update it.
Once a parcel is dispatched, we’re unable to change the address.
First, check around your property, mailbox, and with neighbours. If it still can’t be found, contact us and we’ll lodge an investigation with the courier.
Yes – OzCamps is 100% Australian-owned and operated. When you order from us, you’re supporting a local Aussie business.
Right now we support customers via email so we can respond quickly with accurate information.
Reach us anytime at support@ozcampsco.com.
Still need more help? Contact us here!
Fill out the form below and our team will get back to you within 24 hours (often sooner).